Refund policy

Refund Policy

<div> <p>Last updated: {{ last_updated }}</p> <p>Thank you for shopping with {{ shop_name }}. We want you to love your skincare purchase. If something isn't right, here's how returns and refunds work.</p> <h2>Return Window</h2> <p>You may request a return or exchange within 14 days of receiving your order. To be eligible, items must be unused, unopened, in their original packaging, and in the same condition you received them. For hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless the item arrived damaged, defective, or incorrect.</p> <h2>How to Start a Return</h2> <p>Contact us at {{ email }} with your order number and reason for return. Once approved, we will provide instructions for sending your item back. Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped in error.</p> <h2>Refunds</h2> <p>Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable.</p> <h2>Damaged or Incorrect Items</h2> <p>If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the product and packaging so we can resolve it quickly at no cost to you.</p> <h2>Exchanges</h2> <p>The fastest way to get the item you want is to return the original item, and once the return is accepted, place a new order for the item you'd like.</p> <h2>Contact</h2> <p>Questions about returns? Email us at {{ email }}.</p> </div>